Standard samples are charged at piece cost plus courier, and we quote the figure before we make them — you approve the sample charge the same way you approve the sample. Where the sample needs a new mould, a new print screen or a Pantone colour match, that setup is quoted as a separate line, because the same work is then reused in the production run. We do not send free decorated samples: a decorated sample is the production method, so it carries real setup cost. Whether the sample charge is credited back once the production order is placed depends on the agreed terms, and it is stated in the quotation rather than assumed.

For products that already use our existing tooling, MOQ starts from 500 pieces per colour. That count runs per colour and per model: changing the body colour, the lid colour or the item number starts a new count. A mixed set can be assembled from several colours or models as long as each one reaches its own minimum. Fully bespoke structures that require new moulds carry a higher MOQ, and we quote it clearly against your target quantity. If your launch plan sits below 500, tell us the quantity you are actually working to — we will say whether a smaller trial run is possible on that tooling before you commit to a colour range.

Standard mass production runs 10–25 days, and the clock starts when two things are done: the approved sample is signed off, and the deposit has cleared. It does not start when the enquiry is sent or when the artwork arrives. The window itself depends on order size, decoration complexity and the production schedule at the time you order. If you are working to a fixed ship date, tell us the date up front — we would rather tell you the schedule cannot hold it than accept the order and slip. Shipping time after that depends on the destination and the logistics method you choose.

Terms depend on the kind of order. Standard production runs: 30% deposit by T/T with the balance against the bill-of-lading copy. Sample and trial orders are normally settled in full before dispatch. Where new tooling is involved, the tooling cost and the production cost are invoiced as two separate payments. Letters of credit are accepted for larger programmes. We confirm which structure applies to your order in the quotation, before you commit.

Products are developed under strict material control and tested to the standards your market requires — commonly FDA and LFGB food-contact testing, plus California Proposition 65 and REACH statements for the materials and coatings actually used. Third-party testing (TÜV, SGS, Intertek) can be arranged when your compliance process needs an independent lab. The document set differs from product to product and from market to market, so the set that matters is the one matching your item number and destination: give us both and we will confirm which reports apply and how current they are. Treat a general certificate as general, and ask us for the set that covers your order.